Pros & Cons
- Anonymous browsing
- Flexible plans to choose from
- No 24/7 phone support
Plans & Pricing
eharmony offers the following choices for a subscription:
A 6 month subscription costs $69.90/month.
A 12 month subscription costs $45.90/month.
A 24 month subscription costs $35.90/month.
You can send and receive unlimited messages, see who has viewed you and browse matches outside your preferences.
Founded in 2000, eharmony has taken the online dating world by storm with its fresh and innovative and its focus on finding members their perfect match. Its entire concept of matchmaking is formulated around their expert patented compatibility matching system, which is based on 35 years of marriage counseling and relationship research. Figures show that thousands of people take the acclaimed eharmony questionnaire every single day. More figures show that in America alone, an average of 438 people a day get married after embarking on the eharmony route (according to a 2012 U.S. survey conducted for eharmony by Harris Interactive®).
Ease of Use
eharmony’s virtual tour shows you what to expect as a member of this online dating site, from registration to interacting with other members on the site.
The registration process isn’t quick, but it is fun! First, you’ll enter your email and create a password & username. Then you’ll answer a series of basic questions about yourself (age, location, kids, etc.). Whereas eharmony used to be only for those seeing heterosexual relationships (the brand had a separate site, Compatible Partners, for same-sex relationships), now it supports same-sex matches as well. Simply input your preference during the registration process.
The registration process will throw you right into setting up your profile, so be ready with your “about me”‘ section. You’ll then answer some questions about what you’re looking for in a match (distance, age, etc.). Next, you’ll complete a compatibility test to help you find your perfect match. Then upload a photo and you’re ready to pick your paid subscription plan. Set aside about 30 minutes for this whole process.
Enter the “account settings” tab where you can choose which notifications you’d like to receive, from newsletters to notifications when you receive a new message or match.
Photo guidelines are pretty straight forward: no nudity, no vulgarity, no weapons, and no racially aggressive photos. Just be responsible and your photos will be approved.
Once you’ve uploaded your photo, sending a message or a smile is very straight forward, and messaging includes read receipts.
A simple interface allows you to browse members based on filters such as location, gender, age, and even more detailed filters such as eye color and ethnicity. You can also browse anonymously with the premium subscription.
One of eharmony’s special features is the Icebreaker. You may be familiar with doing icebreaker games at summer camp or even as part of a professional workshop. Icebreakers are designed to “break the ice” so that people get to know each other and feel more comfortable with chatting. eharmony’s Icebreakers (also known as Q&A) are essentially quick messages that you can send to another member who you’re interested in. They are already written for you, so you can avoid the sometimes overwhelming task of thinking up a perfect first message yourself! This feature is accessible to both paying and non-paying members.
- Instant Messages
- Mobile App
- Video Chat
- Voice Message
- Match service
The What If feature available on eharmony’s site allows you to see some additional members beyond your provided matches. Send a smile to these users to turn them into matches and get chatting.
Scroll to the bottom of any page on eharmony.com where you’ll find the ‘Safety Tips’ section, which is extremely comprehensive. It includes 3 video clips which cover safe online dating habits, as well as, safe ‘in person’ dating tips.
Creepy user? Simply block them and they will not be able to contact you or view your profile.
With the data that eharmony collects from its users, they’ve been known to shut down accounts if the member is legally married, if their personal information doesn’t match public information, and if they violate the terms of service in any way.
There is an ‘opt out’ option in terms of eharmony storing your data.
Overall, eharmony has gone out of their way to provide answers to your common and not so common questions either by FAQ-style pages, 24/7 email support, and a phone-helpline. It’s safe to say that eharmony has some of the most responsive and helpful customer support in the world of dating.
24/7 Help & SupportEmail support is available 24/7.
Phone SupportCustomer Service is available over the phone during business hours.
Video TutorialsThe site offers virtual tours for the public and members.
FAQThere are collections of commonly asked questions filed under category tabs like 'mobile' or 'subscriptions'.
BlogThe company's blog, “Love and Harmony”, is full of expert advice and tips to help you date better and find love more easily. There is even an 'ask an expert' portal where your question might be selected and answered on their podcast called “The Love Show”.
eharmony has grown into one of the largest dating sites on the web since they started back in 2000. With a detailed registration process paving the way, eharmony is proud to be responsible for thousands of meaningful connections each month.