- Author: Melissa Schreiber
Founded in 2000, eharmony has taken the online dating world by storm with its fresh and innovative and its focus on finding members their perfect match. Its entire concept of matchmaking is formulated around their expert patented compatibility matching system, which is based on 35 years of marriage counseling and relationship research. Figures show that thousands of people take the acclaimed eharmony questionnaire every single day. More figures show that in America alone, an average of 438 people a day get married after embarking on the eharmony route (according to a 2012 U.S. survey conducted for eharmony by Harris Interactive®).
Plans & Pricing
eharmony offers the following choices for a subscription:
Register for 12 months ($21.95 per month), 6 months ($36.95 per month) or 3 months ($58.95 per month). You can send and receive unlimited messages, see who has viewed you and browse matches outside your preferences.
When it comes to the premium subscription, you will have to pay $29.95 per month for a 12 month plan, $46.95 a month for a 6 month plan, and $70.95 per month for a 3 month plan. All of the standard subscription features are included along with anonymous browsing, being a featured match for 24 hours and premium support.
Ease of Use
eharmony’s virtual tour shows you what to expect as a member of this online dating site, from registration to interacting with other members on the site.
The registration process isn’t quick, but it is fun! First, you’ll enter your email and create a password & username. Then you’ll answer a series of basic questions about yourself (age, location, kids, etc.).
The registration process will throw you right into setting up your profile, so be ready with your ‘about me’ section. You’ll then answer some questions about what you’re looking for in a match (distance, age, etc.). Next, you’ll complete a compatibility test to help you find your perfect match. Then upload a photo and you’re ready to pick your paid subscription plan. Set aside about 30 minutes for this whole process.
Enter the ‘account settings’ tab where you can choose which notifications you’d like to receive, from newsletters to notifications when you receive a new message or match.
Photo guidelines are pretty straight forward: no nudity, no vulgarity, no weapons, and no racially aggressive photos. Just be responsible and your photos will be approved.
Once you’ve uploaded your photo, sending a message or a wink is very straight forward, and messaging includes read receipts.
A simple interface allows you to browse members based on filters such as location, gender, age, and even more detailed filters such as eye color and ethnicity. You can also browse anonymously with the premium subscription.
eharmony offer some great unique special features. The Book of You is offered with both free and premium accounts. This add-on to your profile will help you better understand your dating style and what people you are attracting. If you decide to become a paying member, you can access a more detailed version of the same analysis, called Premium Book of You. This is one of the features through which eharmony shows their scientific foundations coming from Dr. Neil Clark Warren’s 35 years of therapy experience, counseling people with marital and relationship issues.
Another special feature available for premium members is eH+, eharmony’s online counseling service which consists of personal interactions with a relationship advisor called eH+ Matchmaker.
Scroll to the bottom of any page on eharmony.com where you’ll find the ‘Safety Tips’ section, which is extremely comprehensive. It includes 3 video clips which cover safe online dating habits, as well as, safe ‘in person’ dating tips.
Creepy user? Simply block them and they will not be able to contact you or view your profile.
Call your matches and speak with them on the phone with eharmony’s built-in phone system. No need to exchange personal information! In fact, years ago, eharmony became the first online dating site to offer a private calling solution.
With the data that eharmony collects from its users, they’ve been known to shut down accounts if the member is legally married, if their personal information doesn’t match public information, and if they violate the terms of service in any way.
There is an ‘opt out’ option in terms of eharmony storing your data.
Pros & Cons
- Anonymous browsing
- Be a featured match for 24 hours
- Can choose between 3, 6 and 12 month plans
- Unlimited message sending and receiving
- Can search outside your preferences
- No 24/7 customer support over the phone
Overall, eharmony has gone out of their way to provide answers to your common and not so common questions either by FAQ-style pages, 24/7 email support, and a phone-helpline. It’s safe to say that eharmony has some of the most responsive and helpful customer support in the world of dating.
24/7 supportEmail support is available 24/7.
Phone supportCustomer Service is available over the phone during business hours.
Video TutorialsThe site offers virtual tours for the public and members.
FAQThere are collections of commonly asked questions filed under category tabs like 'mobile' or 'subscriptions'.
BlogThe company's blog, “Love and Harmony”, is full of expert advice and tips to help you date better and find love more easily. There is even an 'ask an expert' portal where your question might be selected and answered on their podcast called “The Love Show”.
eharmony has grown into one of the largest dating sites on the web since they started back in 2000. With a detailed registration process paving the way, eharmony is proud to be responsible for thousands of meaningful connections each month.
Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at firstname.lastname@example.org with suggestions and questions. We’d love to hear from you!